FREQUENTLY ASKED QUESTIONS

How can I make payment?

We have a secured online payment platform maintained by our third-party payment partner Paystack. You will need to input your debit or credit card information to process payment, you can also select the transfer, USSD or Bank option provided by the PayStack interface.

Is payment on delivery allowed?

We do not allow payment on delivery. Your order will be honored when payment has been made.

What is the process for delivery?
We work with established logistic partners to make nationwide delivery all over Nigeria. Orders placed in Lagos are fulfilled within 24 hours thanks to our speedy delivery service. While outside Lagos takes between 3 to 5 business days.
What is the delivery cost?
The price is determined by the item's size, weight, and delivery location.
Do you accept return?

Items that are returnable are accepted for 10 days within Lagos and 15 days outside of Lagos.
Your return period begins the day we deliver to you.
You can initiate a return by calling or emailing us.
Items eligible for return must be unused and in their original packaging.
We do not accept returns on opened items.
The item must be returned in the same condition in which it was delivered.
You may use our delivery partners once your return has been approved.
We will charge you the equivalent of your delivery fee as a return fee.

Do I get a refund on double payment?

Kindly send us a message on any of our contact channels with details of payment and we will be happy to do a refund within 24hours after payment has been confirmed

Do you offer giftwrap services?

Our distinctive gift wrapping styles are attractive, sophisticated, and, most importantly, reasonably priced.
We provide this service for both in-store and out-of-store purchases.

CONTACT US FOR ANY QUESTIONS

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